Refund policy

Last updated: 27 August 2026

We want you to feel confident trying an EDMProd product.

Most EDMProd products include either a 30-day or 60-day money-back guarantee, depending on the product.

The guarantee period displayed on the product or sales page when you make your purchase applies to that purchase.

If no different guarantee period is expressly stated, our standard guarantee period is 30 days from the date of purchase.

Money-back guarantee

If your purchase is covered by one of our money-back guarantees and you decide the product isn't right for you, email us at support@edmprod.com within the applicable guarantee period.

Unless the offer expressly states otherwise, our EDMProd money-back guarantees are unconditional. You do not need to complete a particular number of lessons or prove that you used the product in a particular way.

For qualifying requests, we will refund the purchase price covered by the guarantee to the original payment method.

For example, many EDMProd courses carry a 30-day guarantee, while products such as Superknobs may carry a 60-day guarantee. Always refer to the guarantee displayed for your particular product when you purchased it.

Payment plans

If you purchase an EDMProd product using an instalment plan, the instalment plan is a payment method for the full purchase rather than a cancellable monthly subscription unless expressly described otherwise.

If you request and qualify for a refund within the applicable money-back guarantee period, we will refund qualifying payments already made and cancel remaining EDMProd instalments for that purchase.

After the voluntary guarantee period expires, stopping an instalment plan does not by itself cancel the underlying purchase or amounts properly due, except where applicable law gives you a right to cancel or obtain another remedy.

Subscriptions

For a recurring subscription or membership, you can cancel future renewals according to the cancellation instructions provided with that subscription.

Unless otherwise stated, cancellation takes effect at the end of the current paid billing period.

Cancelling a subscription and requesting a refund are different. Any refund guarantee specifically advertised for the subscription will apply in addition to your cancellation rights.

Access after a refund

For purchases made under this policy, receiving a full refund ends your licence to use the refunded product.

We may remove access to hosted courses and accounts associated with the refunded purchase.

For downloadable products, you should stop using and distributing the refunded materials after the refund is completed.

This does not retrospectively alter any more favourable terms expressly offered to you when an earlier purchase was made.

Purchases outside the voluntary guarantee period

Our 30-day and 60-day guarantees are voluntary, additional promises made by EDMProd.

They do not limit your legal rights.

Depending on where you live, consumer law may give you rights to a repair, replacement, refund, cancellation, price reduction or other remedy where a product or service is faulty, materially different from its description, not fit for purpose or otherwise fails to meet a statutory guarantee.

For New Zealand consumers, rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 continue to apply regardless of the expiry of an EDMProd money-back guarantee.

There is therefore no statement in this policy that statutory claims must be made within 30 or 60 days.

Digital products and immediate access

Many EDMProd products are supplied digitally and access begins immediately after purchase.

Where applicable law requires separate consent before immediate supply of digital content can affect a statutory cooling-off or withdrawal right, we will obtain that consent where required.

Nothing in this policy removes a mandatory cancellation or withdrawal right that applies to you under local law.

Duplicate purchases and billing errors

If you believe you have been charged twice, charged incorrectly or made a duplicate purchase, contact support@edmprod.com and we will investigate it.

How to request a refund

Email support@edmprod.com from the email address associated with your purchase.

Please include enough information for us to locate the order, such as your name, order email or order number.

Approved refunds are returned to the original payment method. The time required for the funds to appear in your account can depend on your bank or payment provider.